Email us at info@kindoreli.com or use the contact form on our website. We aim to respond within 1–2 business days.

• Free Shipping on all orders.
• Order processing time: 1–3 business days (Mon–Fri, excluding holidays).
• Estimated delivery times:
  • EU countries: 5–10 business days
  • UK & other regions: 7–15 business days
• Taxes/VAT are included for EU orders. No extra customs within the EU.
• Tracking details are sent by email once your order ships.

Delivery estimates may vary due to carrier delays, remote areas, or peak seasons.

• Return within 30 days of delivery if unused, undamaged, in original packaging.
• Customer covers return shipping unless the item is defective or incorrect.
• If your item arrived damaged/defective, email info@kindoreli.com with photos — we’ll arrange a replacement or refund.

All Kindoreli products include a 1-year warranty against manufacturing defects. The warranty does not cover misuse, improper assembly, or normal wear and tear.

Our Montessori towers and climbing products are made from eco-friendly MDF and natural wood elements. Surfaces are carefully sanded and finished with child-safe coatings. Construction is designed for stability in daily use. Always supervise children during use.

Suitable from about 12 months to 7 years depending on the child’s height and abilities. Children should be able to stand independently. Adult supervision is required at all times.

Step-by-step instructions are included. Basic tools required. If any parts are missing or you need help, email info@kindoreli.com.

Once shipped, you’ll receive an email with a tracking link. If you can’t find it, check spam or contact info@kindoreli.com.

We process orders quickly. If you need to change the address, items, or cancel, email info@kindoreli.com as soon as possible. If the order has shipped, we’ll assist with a return instead.

We accept major cards and popular payment methods available at checkout. Prices shown include VAT for EU orders. For a copy of your invoice, reply to your order confirmation or email info@kindoreli.com.

We ship from our EU warehouse network for fast delivery across Europe. Tracking and courier info are provided after dispatch.